Frequently Asked Questions
Everything you need to know about your BergHOFF shopping experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, used cookware or cutlery cannot be returned unless there is a manufacturing defect.
Are BergHOFF products covered by a warranty?
Yes, all BergHOFF products come with a limited warranty against manufacturing defects. The duration varies by product line, typically ranging from 2 years to a limited lifetime warranty.
Is your cookware compatible with induction stovetops?
Many of our collections, such as the Leo and Ron series, are induction-ready. Please check the 'Specifications' section on the individual product page to confirm compatibility with your cooktop.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my BergHOFF knives and pans?
To preserve the longevity and non-stick properties of our products, we recommend hand-washing with mild soap and avoiding abrasive scrubbers, even for items labeled as dishwasher safe.