Returns & Exchanges
At BergHOFF, we stand behind the quality of our kitchenware and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the unused items in their original BergHOFF packaging, ensuring all manuals and components are included to prevent damage during transit.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing